Privacy Policy

1 Information We Collect

When you browse or place an order on NexKart, we collect essential personal and transactional information to provide seamless delivery and customer service:

• Personal Identifiers: Name, delivery address, billing address, phone number, and email address.
• Order History: Products purchased, quantities, pricing, and transaction identifiers.
• Device & Usage Data: IP address, browser type, and operating system collected automatically to prevent fraud.

2 How We Use Your Data

We collect information solely for legitimate e-commerce operations:

• Processing, packing, and dispatching orders to your doorstep.
• Sending transactional SMS and WhatsApp notifications regarding shipment milestones and delivery OTPs.
• Handling customer support queries, returns, and warranty claims.
• Detecting and mitigating payment fraud and unauthorized account access.

3 Payment & Gateway Security

All payment transactions are encrypted using 256-bit Secure Socket Layer (SSL) certificates. When paying via Instant UPI (Google Pay, PhonePe, Paytm), RuPay, Visa, Mastercard, or NetBanking, your connection is guarded by PCI-DSS Level 1 compliant infrastructure.

4 Cookies & Local Storage

NexKart utilizes modern browser local storage and essential session cookies to remember your cart items, maintain active login sessions, and save your Wishlist preferences across visits. We do not sell your personal browsing habits to third-party data brokers.

5 Your Data Rights & Access

You retain the right to review, update, or request the deletion of your account credentials at any time. Simply sign in to your Customer Portal or contact our data privacy desk.

6 Grievance Officer & Legal Inquiries

Under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our designated Nodal Grievance Officer details are: