1 7-Day Return Guarantee
If an item you ordered arrives defective, physically damaged, with missing accessories, or does not match our catalog description, you are covered by our 7-Day Doorstep Return & Replacement Guarantee.
2 Return Eligibility Checklist
- Original Packaging: Item must have brand packaging, price tags, and warranty documentation intact.
- Untampered Electronics: Mobile phones, audio gear, and laptops must have serial numbers matching our dispatch ledger.
- Zero Customer Damage: Product must be free of accidental liquid spills, drops, or unauthorized repairs.
- Non-Returnable Categories: Innerwear, personal hygiene products, and unsealed digital voucher codes cannot be returned.
3 How to Return in 4 Easy Steps
Open Portal
Sign in to your NexKart account and visit Recent Orders.
Select Item
Click 'Request Return / Replacement' and state the reason.
Doorstep Pickup
Our courier executive collects the parcel from your home.
Instant Refund
Funds are credited immediately back to your UPI or account.
4 Refund Timelines by Payment Method
| Original Payment Method | Refund Timeline | Payout Destination |
|---|---|---|
| Instant UPI (GPay, PhonePe, Paytm) | Instant to 4 Hours | Bank account linked to your VPA |
| Debit / Credit Cards (RuPay, Visa, MC) | 2 to 4 Business Days | Original Card Account |
| NetBanking | 2 to 3 Business Days | Source Bank Account |
| Cash on Delivery (COD) | Within 24 Hours | Direct UPI Transfer or NEFT Bank Transfer |
5 Defective / Damaged on Arrival
If your item arrived damaged or non-functional, please report it within 48 hours of delivery. We will immediately expedite a brand-new replacement unit without waiting for the defective item to reach our central warehouse.
Need Help Initiating a Return?
Our dedicated customer support agents are ready 24×7 to guide you through return requests or replacement shipments.
Call 24×7 Support